FAQ

Here are some frequent questions regarding the bot and detailed answers on each of them

I don't have free trial/can't use the bot for free. Why?

We provide trial attempts depending on servers load. Unfortunately, sometimes we're not able to provide free trial period, however, you can use Free Credits guide to learn how to get credits for free every day.

I received a photo/video, but no changes were made. How do I get credits back?

If the output media is the same as what you uploaded, it means that bot couldn't detect a face either on face photo you sent or on target photo/video. Since bot did the job and processed the media, we are not able to refund credits for it. With Subscription activated, you receive credits every day and subsription plans already include additional credits for such cases.

I didn't receive a link to get free credits. Why?

We don't provide customer support for free credits, since you're vistting 3rd party service to get them.

I didn't receive free credits after completing the daily task. Why?

We don't provide customer support for free credits, since you're vistting 3rd party service to get them.

I have subscription, why my credits don't sum up?

Every 24 hours bot deposits specific number of credits to match your subscription plan. Credits don't sum up, read subscriptions page for more details.

I missed the offer because of the issue on my side. Can I get it once again?

No, we are not able to reactivate offers manually.

I missed the offer because of the bot's issue. Can I get it once again?

No, we are not able to reactivate offers manually. If such issue happens, let us know though support email on astridai.co

The video I received has bad quality. I want my credits back!

If we're talking about face swap quality, meaning that there are glithces or the face wasn't applied properly, it happens due to the quality of the files you provide. With Subscription activated, you receive credits every day and subsription plans already include additional credits for such cases.

The cloned voice has really bad quality and/or not similar to the original one.

It happens due to the quality of the source file your provided (audio). Follow Speech Lab guide to understand the best practise of Voice Cloning.